Customer Care

Frequently Asked Questions

Answers to common perfume shopping, delivery, and fragrance-care questions in one place.

How do I choose the right fragrance for me?

Take our Discovery Quiz for perfume recommendations based on mood, scent family, season, and intensity, or browse the collections page for a more curated starting point.

What is the difference between Eau de Parfum and Eau de Toilette?

Eau de Parfum usually carries a richer concentration and longer wear, while Eau de Toilette feels lighter and often fades sooner. Both can be beautiful; the right choice depends on how softly or boldly you want the perfume to project.

How long does shipping take?

Standard delivery typically takes 5-7 business days. Once your order is confirmed, you can track progress through your account and orders pages.

What is your return policy?

If your order arrives with an issue, contact us quickly so we can help review the order and guide you through the next step.

Are your fragrances cruelty-free?

Yes, the SPRAY & SNIFF assortment is selected with a cruelty-free, quality-first standard in mind.

How should I store my perfume?

Keep perfume in a cool, dry place away from direct sunlight and heat. Good storage helps preserve the note structure and extends the bottle’s overall character.

Need More Help?

Contact The Perfume Desk

If you still have questions about scents, orders, or availability, we are happy to guide you.

Email SPRAY & SNIFF